When will I receive my order? How long does the delivery take?
Delivery takes 3-10 business days from the time of placing the order.

How do I go about returning a pair of shoes purchased that I do not fit / not satisfied?
Dear Customer, After reading the below information, please fill in and submit this form for a quick and convenient processing of your return/exchange request (Opens in...

What are the most common delivery/shipping issues&solutions?
PLEASE READ THE FOLLOWING CONTAINS IMPORTANT SHIPPING/DELIVERY TROUBLESHOOTING & TERMS OF SERVICE INFORMATION We make use of Fedex for the US...

Is shipping really free of charge?
Is shipping free on charge? All orders placed from countries below  is eligible for International Priority Delivery service, which means the fastest and most...

How is the Prada sizing schedule?
Please note that due to the Prada sizing schedule, Prada sneakers run one size larger than US sizes. If it says "9" inside a Prada sneaker, it is indeed a US...

Do Prada shoes run small/normal/large?
Prada shoes are very comfortable and classified as not narrow, not too large but just in the middle. Not narrow as dress shoes, not large as running sneakers. Just normal.

Do you accept payments with post pay card/Money order?
The only way for payments is by credit card at the moment. We do not accept money orders, cheques, Western Union/MoneyGram transfers or debit cards. Your card must...

Do you have half sizes?
To be able to keep our stock low, and provide you with competitive prices we do not carry half sizes. However, if you need to order a US men's 11.5, we advise you order a...

How am I protected against credit card fraud?
All transactions on our website is protected by a 128-bit SSL certificate. That means your all personal and financial details (including your credit card number) are...

Luxurysteps company information
Luxurysteps is an online shoes/accessories retail website. Owned by Modaroma Sanal Mag. ve Tic. Ltd., it operates in Istanbul, Turkey and is a legally registered...

Luxurysteps product/manufacture information, employee policy
Merchandise on the luxurysteps website has not been manufactured under supervision/permission of the respective trademark owners, and thus are OEM products/factory...

When will I receive my order? How long does the delivery take?

Is shipping really free of charge?

Luxurysteps company information

Luxurysteps product/manufacture information, employee policy

How is the Prada sizing schedule?

Do you have half sizes?

How do I go about returning a pair of shoes purchased that I do not fit / not satisfied?

What are the most common delivery/shipping issues&solutions?

How am I protected against credit card fraud?

Do you accept payments with post pay card/Money order?

Do Prada shoes run small/normal/large?