|
|
|
How am I protected against credit card fraud?
All transactions on our website is protected by a 128-bit SSL certificate.
That means your all personal and financial details (including your credit card number) are encrypted before being transferred from your computer to the real-time billing server.
None of your financial details are available to us or any third party or anyone except the billing bank.
You will be redirected to our secure pages during the checkout.
How is the Prada sizing schedule?
Please note that due to the Prada sizing schedule, Prada sneakers run one size larger than US sizes. If it says "9" inside a Prada sneaker, it is indeed a US size "10".
Our website features already made conversion on the size select dropdown list. You just select from the dropdown your country/size (UK, US or EU).
Prada sizes are the same as UK sizes.
For women's shoes, European sizes are used. You'll never see a 6 or 7 inside a Prada shoe.
WOMEN'S
EU 36 (US6)
EU 37 (US7)
EU 38 (US8)
EU 39 (US9)
EU 40 (US10)
For men's shoes, UK size schedule is used which runs one size larger than the US size:
UK 6 (US7/EU40)
UK 7 (US8/EU41)
UK 8 (US9/EU42)
UK 9 (US10/EU43)
UK 10 (US11/EU44)
UK 11 (US12/EU45)
UK 12 (US13/EU46)
UK 13 (US14/EU47)
Do you have half sizes?
To be able to keep our stock low, and provide you with competitive prices we do not carry half sizes.
However, if you need to order a US men's 11.5, we advise you to order a US 12/Prada 11 (see the Prada sizing article in KB). It is the best fit.
Are these products used?
No, all products on our website are brand new
How can I order?
You can order any product online, adding items to your shopping cart and payment with credit card
(visa - mastercard) or C.O.D (with money order on delivery).
Do I have to be member for ordering ?
No, you do not have to be member. However, registering will help you to keep
and track your order history.
Can I pay with debit cards?
No, The only way for payments is by credit card and C.O.D. at the moment. We do not accept debit cards.
Your creditcard must have one of the following logos on it:
- Visa
- Mastercard
How long is delivery?
Your order will be shipped in 1-2 business days and delivery time takes around 2-5 business days after shipping.
What will I do if the items do not fit?
You can return items for exchange or refund following our
Return/Exchange Policy.
Can I get moneyback?
Yes, you can cancel the order and get refund before shipping and you can return the items for refund following
our Return/Exchange Policy.
How can I contact Customer Support?
You can contact our support department anytime for any reason over
Live Support, Contact Us links at main page
or customer support number 1 347 329 5220.
If phone support department is offline you can leave voice message, then
our support team will call you back as soon as possible.
|
|
|
